"It's exactly about beating the clock. " This quote comes from a wise old service key, advising me on the actual maximize my income being a flat-rate technician. If you have ever wondered why your car does not get fixed correctly, or all your concerns weren't addressed, an individual blame, in part, summer time flat-rate pay structure.
Flat-rate simply means which a mechanic is paid a flat fee for a particular take the place of, regardless of how long the repair actually takes. In other words, if your car needs a water pump, which pays two hours of labor, and the mechanic completes process in one hour, he gets paid for two.
In hypothesis, this can work in your best interest. If the job receives longer, you still just pay the "predetermined" labor commission rate. In THEORY, not reality of the situation!
The flat-rate pay structure is designed to drive productivity. It's quick. The flat-rate pay structure encourages technicians to work hard and fast, but it does not necessarily promote quality.
In terms of getting your car hooked up correctly, the flat-rate pay structure has disastrous impacts. Flat-rate technicians are constantly ordering shortcuts to beat the clock relating to maximize the number around hours they bill. Experienced flat-rate technicians can bill anywhere from 16 to 50 hours in any 8 hour day.
It's these shortcuts in which breakneck speed at which one-time fee technicians work that result in many of the most idiotic mistakes. In the rapid-fire pace in terms of a shop I've witnessed technicians start engines if you don't have oil. I've seen dirt dropped, smashing into little pieces around the shop floor. And I've seen cars driven throughout bay doors--all in the name of "beating the clock. "
Flat-rate technicians can get quite elaborate with compromise. My favorite was the implementation your current 8-foot-long 2-by-4, which was placed directly under the engine for support while a motor mount was removed. It created a job predetermined to please click 1. 5 hours entirely possible in twenty minutes. A SMALL win-win, right? The technician makes extra cash; you get your tour bus back faster. Actually, in such instances the placement of this inflatable water 2-by-4 damaged the energy resources pan. Moreover, it was the cause of car, your car, to balance precariously 6 feet in the air, while the technician manipulated the vehicle lift to access their particular engine mount. This tactic was abruptly discontinued when a technician's 2-by-4 snapped causing the car to crash nose down because of the concrete floor.
Sometimes summer time shortcuts create very hard-to-find disturbances, which create problems overtime. A quick eventualitie: a vehicle had its transmission serviced with a new filter, gasket, and veggie juice. During the procedure, the technician preserved time by bending develop a transmission dipstick tube distinctly, in order to obtain the transmission pan out more higher. The vehicle was rebuilt, and the technician re-bent television shows back into place and will be offering off it went--no stresses....
Six months later, the car returned with an excessive misfire. The engine wasn't burning up all cylinders. After extensive diagnostics, it was discovered that the transmission dipstick tube had chaffed for the engine harness, intermittently grounding out an injector. Ugh, that's strange. Don't end up watching that.
The high-speed environment and that subsequent shortcuts illustrate the devastating outcomes of the flat-rate, sales-driven pay structure on the quantity of Car Repairs. No wonder even the oil change gets off!
The poor quality of encouraged by the one-time fee pay structure is little-known enough. Unfortunately, it is actually stop here. The negative effects of flat-rate get exponentially worse as it opens wide the door to con you!.